Thank you for shopping with ALHAMAD 9JX INNOVATIONS LLC. We take pride in offering high-quality electric kettles and exceptional customer service. Please review our Returns & Refunds Policy below to understand your rights and responsibilities when making a purchase on alhamadj.com.
Return Eligibility
We accept returns within 30 days after delivery. To qualify for a return, items must meet the following conditions:
- The item must be unused, unwashed, and in its original packaging.
- All original accessories, manuals, and packaging materials must be included.
- Proof of purchase (such as your order confirmation email) must be provided.
Non-Returnable Items
We cannot accept returns on items that have been used, damaged by the customer, or returned without original packaging. For hygiene and safety reasons, any electric appliance showing signs of prior use will not be eligible for a refund.
Return Process
- Contact our support team at support@alhamadj.com to request a return authorization.
- Once approved, our team will provide return instructions and the correct return address via email.
- Ship the item using a trackable method. Please note that customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.
Note: Returns sent without prior authorization or to the company’s main office address will not be accepted.
Refunds
Once your returned item is received and inspected, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method within 2 business days. Please allow additional time for your bank or payment provider to post the refund.
Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original product for a refund and place a new order.
Restocking Fees
There are no restocking fees for eligible returns that meet our policy conditions.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Our team will review the issue and arrange for a replacement or full refund at no additional cost to you.
Return Address (For Reference Only)
ALHAMAD 9JX INNOVATIONS LLC
3500 N Hurstbourne Pkwy,
Louisville, KY 40241,
United States
*This address is for company correspondence only. Do not send returns here without authorization.*
Contact Us
If you have any questions regarding this policy or your order, please contact our customer service team:
Email: support@alhamadj.com
Phone: +1 914-429-5020
We appreciate your trust in ALHAMAD 9JX INNOVATIONS LLC and are committed to ensuring your satisfaction with every purchase.