Privacy Policy

Summary of Key Points

• We collect only the personal information needed to process orders, provide support, and improve the shopping experience.
• We use PayPal to process payments; we do not collect or store raw payment card data on our servers.
• We do not charge sales tax at checkout (see Taxes section for details).
• You may request access, correction, deletion, or portability of your personal data; instructions are below.

Information We Collect

We collect information you provide directly and information collected automatically when you use our website.

Information You Provide

• Order & purchase data: name, billing and shipping address, email, phone number, order details, and purchase history.
• Account data: if you create an account, your chosen password (stored hashed) and account preferences.
• Communications: messages you send to our support team, including attachments or photos you provide for support or returns.

Information Collected Automatically

• Device & usage data: IP address, browser type, operating system, pages visited, referring URLs, and timestamps.
• Cookies & tracking: cookies, web beacons, local storage, and similar technologies to support site functionality and analytics.

How We Use Your Information

• To fulfill orders: process payments via PayPal, arrange shipping, provide order confirmations and tracking updates.
• Customer support: respond to inquiries, handle returns, and resolve issues.
• Site improvements & analytics: analyze usage so we can improve site performance, product pages, and the shopping experience.
• Marketing: send promotional emails if you opt in, manage newsletters, and present relevant offers (you may opt out at any time).
• Legal & safety: detect and prevent fraud, enforce our Terms, and comply with legal obligations.

Payment Processing

We accept payments via PayPal only. When you pay, PayPal collects and processes your payment information according to PayPal’s privacy and security practices. We do not collect or store raw credit card numbers or other sensitive payment data on our servers. Any questions about payment disputes, refunds, or chargebacks may be handled by PayPal and our customer service team.

Cookies, Web Beacons & Tracking

We and our third-party partners use cookies and similar technologies for site functionality, to remember preferences, to measure performance, and for analytics and advertising purposes. Examples include:

• Essential cookies required for the shopping cart and checkout.
• Analytics cookies (e.g., Google Analytics) to understand site usage and improve navigation.
• Advertising and remarketing cookies (where applicable) to present relevant offers and measure campaign performance.

Most browsers allow you to control or limit cookies via your browser settings. Disabling cookies may affect site functionality. To opt out of certain third-party tracking, please use the opt-out tools provided by those third parties (e.g., Google Ads Settings).

When We Share Your Information

We may share personal information in the following circumstances:

• Service providers: third parties who perform services for us (payment processors, shipping carriers, hosting providers, email providers, fraud detection, and analytics).
• Legal reasons: if required by law, subpoena, or to respond to government requests or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets (you will be notified and data handling will be governed by the acquiring entity’s privacy practices).
• With your consent: when you expressly authorize sharing (for example, when you choose to share an order with a gift recipient).

Data Retention

We keep personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

• Order related data: retained for as long as needed for tax, accounting, warranty, and customer service (commonly 4–7 years in accordance with recordkeeping requirements).
• Support communications: retained for up to 3 years unless longer retention is required.
• Inactive account data: retained until deletion is requested or as required by law.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal exceptions).
• Request data portability where technically feasible.
• Opt out of targeted advertising and marketing communications.

To exercise these rights, contact us at support@alhamadj.com or call +1 914-429-5020. We will verify your identity before responding and will respond in accordance with applicable law.

Children

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will take steps to delete the data.

California Privacy Rights (CCPA/CPRA Notices)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include the right to know categories of personal information collected, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not "sell" personal information for monetary consideration. To submit a verifiable request, email support@alhamadj.com or call +1 914-429-5020. We will respond within the timeframe required by law.

International Data Transfers

Your information may be processed by service providers located in the United States and other countries. When transfers occur, we implement appropriate safeguards as required by applicable law.

Security

We use administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your data, no method of transmission or storage is 100% secure. If a security breach affecting your personal information occurs, we will notify you and authorities as required by law.

Links to Other Websites

Our site may contain links to third-party websites (e.g., PayPal, carrier tracking pages). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective date" at the top of this page. Continued use of the site after changes means you accept the revised policy.

How to Contact Us

For questions about this policy or to exercise your privacy rights, contact:

ALHAMAD 9JX INNOVATIONS LLC
Email: support@alhamadj.com
Phone: +1 914-429-5020
Mailing Address: 3500 N Hurstbourne Pkwy, Louisville, KY 40241, United States